Engage your customers more with modern messaging
From booking confirmation to checkout, keep guests informed and engaged with the communication channel they already use every day. Deliver exceptional service before they even walk through the door.
Trusted by the most innovative teams in Healthcare
Use the most direct line to your guests
From front desk customer communication to back of house operations, SMS is utilized across the hospitality industry to improve customer experiences and streamline internal workflow. Whether it be room booking and concierge services, dining experiences, or any other service involving customers and staff, SMS is a convenient and reliable medium of communication that your guests will be more likely to read and engage with than any other.
Streamline all your operations with reliable modern messaging
Booking confirmation
Send instant booking confirmations and reservation details the moment a guest books. Give them everything they need in a single message and reduce front desk calls before arrival.
Pre-Arrival Communication
Share check-in instructions, parking details, amenity information, and local recommendations ahead of arrival so guests feel looked after before they set foot on your property.
Check-In & Check-Out
Streamline the arrival and departure experience with SMS-based check-in notifications, room ready alerts, and checkout reminders that reduce front desk congestion at peak times.
Dining & Experience Reservations
Confirm restaurant bookings, spa appointments, and activity reservations over SMS and send timely reminders that keep guests on time and no-show rates down.
Guest Feedback & Reviews
Reach out to guests shortly after checkout to request feedback while their experience is still fresh. A well-timed SMS drives more responses than a follow-up email ever will.
Loyalty & Return Offers
Re-engage past guests with exclusive return offers, seasonal promotions, and loyalty rewards sent directly to their phone — building relationships that bring them back.
Testimonial from healthcare customer
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Why hospitality businesses choose Swift
Everything you need to build powerful guest communication workflows without the headaches. Delivery webhooks, two-way messaging, scheduled sends, and granular analytics — all backed by infrastructure built for high-volume, high-stakes sending.
Our expert team helps you map your guest journey to automated SMS workflows quickly — so you're delivering a better experience from day one.
How business texting is being used in hospitality
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